Any appointment greater than 60 minutes or any group bookings will require a deposit of 50% at the time of the booking. The booking fee is refundable subject to our cancellation policy.
Cancellation & Non-Attendance Policy
We value you as a client of our clinic and respect that your time is valuable. Out of respect for our staff and our other clients, we ask that you notify us at least 24 Hours before your appointment if you need to cancel or reschedule an appointment.
Cancellation or re-scheduling of an appointment, outside of the specified cancellation period will incur a charge of 50% of your appointment’s fee if we are unable to re-fill your appointment time in full.
In case the cancellation is made due to an unavoidable circumstances the client will be given the opportunity to re-book (with no cancellation fee if this is the first time)
Cancellations made outside of the specified cancellation period (less than 24 Hours before your appointment) will not receive a refund. We respectfully request you to not ask our team members to refund these charges, HAKU Massage and Wellness does not issue refunds for any cancellations outside of specified times or non-attendance charges.
Clients who do not attend their booking (No Show) will be charged 50% of their appointment’s fee.
Gift Voucher Policy
Gift vouchers are valid until one year from the date of issue.
Gift vouchers are non-refundable and can not be exchanged for cash in part or full amount.
With the current COVID-19 situation, we kindly request you to use the hand sanitiser when you arrive at the reception and before the treatment.
Since we can’t follow social distancing rules whilst providing treatment, for the safety of our staff and other clients, we have asked our staff to wear face masks and we have started taking temperature of our clients when they arrive for their treatment. Any client with a temperature of over 37.5 degrees Celsius will unfortunately need to reschedule their appointment.
We also need to ask our clients the following screening questions:
1) Have you travelled overseas or interstate in the last 2 weeks?
2) Do you have flu-like symptoms like fever, cough or shortness of breath?
3) To your knowledge have you been in contact with anyone who has tested positive to COVID-19 in the last 14 days?
If a client answers yes to any of the questions above, unfortunately we will need to reschedule their appointment.
We really appreciate your support and understanding during this unfortunate situation.