Any appointment greater than 60 minutes or any group bookings will require a deposit of 50% at the time of the booking. The booking fee is refundable subject to our cancellation policy.
Cancellation & Non-Attendance Policy
We value you as a client of our clinic and respect that your time is valuable. Out of respect for our staff and our other clients, we ask that you notify us at least 24 Hours before your appointment if you need to cancel or reschedule an appointment.
Cancellation or re-scheduling including changing duration of an appointment, outside of the specified cancellation period will incur a charge of 50% of your appointment’s fee if we are unable to re-fill your appointment time in full.
In case the cancellation is made due to an unavoidable circumstances the client will be given the opportunity to re-book (with no cancellation fee if this is the first time)
Cancellations made outside of the specified cancellation period (less than 24 Hours before your appointment) will not receive a refund. We respectfully request you to not ask our team members to refund these charges, HAKU Massage and Wellness does not issue refunds for any cancellations outside of specified times or non-attendance charges.
Clients who do not attend their booking (No Show) will be charged 50% of their appointment’s fee. No Show fee will be applied after 15min of your appointment time. (Your appointment will be cancelled)
We will start looking to fill your booking from our cancellation/waiting list if we can’t get confirmation from you.
Gift Voucher Policy
Gift vouchers are valid until 3 years from the date of issue.
Gift vouchers are non-refundable and can not be exchanged for cash in part or full amount.
Treatment of Minors
In South Australia a minor is legally defined as a person 18 yers or less. A client who is under 18 years old will be required to have a consent form from parent or legal guardian. Under 16 years old will be required to have a parent or legal guardian present all time during treatment.
With the current COVID-19 situation, we kindly request you to use the hand sanitiser when you arrive at the reception and before the treatment.
We also need to ask our clients the following screening questions:
1) Have you travelled to an identified hotspot, returned from overseas or from a cruise in the last 14 days?
2) Do you have flu-like symptoms like fever, cough or shortness of breath?
3) To your knowledge have you been in contact with anyone who has tested positive to COVID-19 in the last 14 days?
If a client answers yes to any of the questions above, unfortunately we may need to reschedule their appointment.
We really appreciate your support and understanding during this unfortunate situation.